DS Decor

Legal

Privacy Notice

Last updated: 2 July 2026

1. Who we are

This Privacy Notice explains how DS Decor ("we", "us", "our") collects and uses your personal information when you visit our website, request a quotation, or engage us for painting and decorating services. DS Decor is a sole trader based in Aylesbury, Buckinghamshire, operating across Buckinghamshire, Oxfordshire, London and surrounding counties.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, DS Decor is the "data controller" for the personal information we hold about you.

2. Information we collect

  • Contact details you provide when requesting a quote or getting in touch, such as your name, email address, phone number and property address.
  • Project details you share with us, including photographs, measurements and descriptions of the work required.
  • Correspondence between us, including emails, text messages and call notes.
  • Website usage data such as your IP address, device type, browser, pages visited and referring site, collected via cookies and similar technologies.

3. How we use your information

We use your personal information to:

  • Respond to enquiries and prepare quotations.
  • Plan, deliver and invoice the decorating work you have engaged us for.
  • Keep records for accounting, tax and insurance purposes.
  • Improve our website and services.
  • Comply with our legal and regulatory obligations.

4. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

  • Contract: to provide the services you request and take steps at your request before entering a contract.
  • Legitimate interests: to run our business efficiently, keep records, and improve our website, provided your rights are not overridden.
  • Legal obligation: to meet accounting, tax and health-and-safety requirements.
  • Consent: where required, for example non-essential cookies. You may withdraw consent at any time.

5. Cookies

Our website uses a small number of cookies and similar technologies. Strictly necessary cookies keep the site working. With your consent we may also use analytics cookies to understand how visitors use the site so we can improve it. You can accept or decline non-essential cookies via the banner shown on your first visit, and you can clear cookies at any time through your browser settings.

6. Sharing your information

We do not sell your personal information. We only share it with trusted third parties where necessary, including our accountant, our insurers, payment processors, and IT and hosting providers who help us run the website and our business. Where required, we share information with HMRC or other authorities to meet legal obligations.

7. How long we keep it

We keep enquiry information for up to 24 months after our last contact. Records relating to completed work are kept for at least 6 years to meet HMRC requirements and to cover any warranty or insurance queries.

8. Keeping your information safe

We use appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse. Access is limited to those who need it to deliver our services.

9. Your rights

Under UK GDPR you have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Ask us to delete your information where there is no good reason for us to keep it.
  • Object to or restrict our processing of your information.
  • Request a copy of your information in a portable format.
  • Withdraw consent at any time where we rely on it.

To exercise any of these rights please contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Contact us

If you have any questions about this notice or how we handle your information, please contact:

11. Changes to this notice

We may update this notice from time to time. Any changes will be posted on this page with a revised "last updated" date.

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